In the past, Murfreesboro's drivers license center at 1035 Samsonite Boulevard had earned the reputation of having long lines with some customers having to stay much of the day. WGNS did an undercover visit to see if the efficiency had improved, and we were happily surprised. 

The facility is now open Monday through Friday from 8:30 each morning until 5:00 in the afternoon. Obviously, the local procedure has been dramatically fine tuned. 

As you walk-in, a friendly representative greets you at the door and asks what services you need? If you need to simply renew and get a new photo, the clerk directs you to a kiosk. Even if you're only halfway computer savvy, you'll be finished and on-the-road in 15-minutes or less. 

For other, more difficult procedures, like changing your name or getting a new license, you will be given a number. When a person calls your number, you step-up to the counter above which a giant electronic sign displays your number. And while you are awaiting your turn, another scrolling board keeps you informed on how many persons are waiting to talk with a drivers license consultant. When WGNS was there, the number stayed around 17. That's efficient, because it showed that they were processing drivers at the rate they were arriving. This service took considerably longer than the computer kiosk. Total time was around 1-hour. 

For those needing an on-the-road driving test, you need to set-up an appointment over the internet.  CLICK HERE to do that. For more information, phone 615-898-8036. The Murfreesboro full-service facility offers these services: Drivers Licenses, Original Handgun Permit, Driving Records (MVR).