(MURFREESBORO)  When an emergency call comes in, our 911 system has impremented ASAP (Automated Secure Alarm Protocol). It enables data to be received more quickly and then get the emergency responder to you more quickly. 

The process is sped-up with computer to computer communication. 

Emergency alarm information from alarm monitoring companies is traditionally communicated verbally over the phone and inputted manually by 9-1-1 Emergency Communications personnel, a process that takes up precious minutes during emergency incidents. With this new system, emergency alarm data is sent directly to a Murfreesboro 9-1-1 Emergency Dispatcher within seconds.

Emergency Communications Director Seth Russell said, “Our goal for implementing the ASAP program is to improve the speed and accuracy of emergency alarm information relayed from alarm companies to our 9-1-1 Emergency dispatchers. This new electronic method of receiving emergency alarms will reduce our dispatching times for monitored alarm activations within the City of Murfreesboro. It also provides the capability for bi-directional electronic messaging between our 9-1-1 emergency dispatchers and alarm company operators.”

Murfreesboro Emergency Communications went live with the ASAP system (Automated Secure Alarm Protocol) last Thursday (10/29/2020). It links with fourteen alarm monitoring companies around the nation. 

Murfreesboro is the 78th Emergency Communications Center in the U.S. to implement the ASAP program to improve response times for police, fire, and medical responders. 

These alarm companies are a part of the initial implementation of this public safety service enhancement: Nashville-based ADS Security, Affiliated Monitoring, Alert 360, AT&T Digital Life, Brinks Home Security, ESC Central, Guardian Protection, Protection One, National Monitoring Center, Rapid Response, Security Central, Tyco, Vector Security, and Vivint. 

ADT and CPI Security will go live with Murfreesboro soon.